If a user closes or exits The Raiser's Edge by clicking the red 'X' in the top right hand corner, the inactivity lockout does not activate. After 15 minutes, the user can double click The Raiser's Edge icon to launch the program and will not be prompted to re-enter their password.
We resolved this issue in version 7.91.5056, patch 9. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.