1. Collect general information about the issue:
    • Do you receive any error messages?
    • What application/modules/processes are affected?
    • Does it affect other users and/or workstations?
    • When did the issue start occurring?
  2. Check Knowledgebase, where Support analysts document every question they're asked. We compile the most frequently asked questions in our Blackbaud Hosting Services FAQs, which we hope you will also find a helpful resource.
  3. Contact Support and reference this article.