- Collect general information about the issue:
- Do you receive any error messages?
- What application/modules/processes are affected?
- Does it affect other users and/or workstations?
- When did the issue start occurring?
- Check Knowledgebase, where Support analysts document every question they're asked. We compile the most frequently asked questions in our Blackbaud Hosting Services FAQs, which we hope you will also find a helpful resource.
- Contact Support and reference this article.
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