The error occurs when attempting to set up a Network Place to connect to the Files Folder for Blackbaud Hosting Services.
Users can no longer access the Files Folder as a Network Place.
Cause: Windows 64-bit Operating Systems do not have the functionality built in to open WebDAV files folder technology.
Blackbaud is unable to address this issue because it is related to third-party software. For assistance, contact the third-party vendor. Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites. 1. Update the Web Folders from Microsoft 2. Reboot the computer 3. Set up the Network Place again and attempt to connect.
NOTE: For additional Web Folder troubleshooting steps see Microsoft KB: 287402