Chapter email was sent to users who are not part of the chapter

When sending an email out of the Chapter Manager part to a specific chapter, some users receive the chapter email but are not currently members of the chapter's Content Manager, Data Manager, or Member Roles.

The user is still receiving the chapter emails because the user subscribed to the chapter email list in the past.

To resolve this issue, have the user take the following steps:
1. Navigate to a page with the User Email Preferences Form part
2. Clear/unmark the check box next to the relevant chapter email list
3. Click "Update"

If the information above does not help you resolve this issue:
Click Chat with Support and reference this article

Environment

 6.10.81, Patch 4

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