1. In Sphere, navigate to the Manage Users page by highlighting Control> Administration> Organization Setup
  2. Click Manage Users
  3. Click the user’s name from the Login Name column.
    Note:  If the user's name cannot be located it may be attached to a Virtual Account, which is not accessible outside of the Virtual Account.
  4. Ensure that the User page opens, and the Profile tab is selected.
  5. For Login Information, click Send. A window opens to inform you that the login information was sent, and at which email address. The user will receive an email notification that contains the login name and a link to change the password.
  6. Click Close Window.