- In Sphere, navigate to the Manage Users page by highlighting Control> Administration> Organization Setup
- Click Manage Users
- Click the user’s name from the Login Name column.
Note: If the user's name cannot be located it may be attached to a Virtual Account, which is not accessible outside of the Virtual Account.
- Ensure that the User page opens, and the Profile tab is selected.
- For Login Information, click Send. A window opens to inform you that the login information was sent, and at which email address. The user will receive an email notification that contains the login name and a link to change the password.
- Click Close Window.
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