There are many reasons why a Pending Scheduled Payment would fail, including:
  • Changes in credit card expiration dates
  • Closed credit card accounts
  • Credit card replacements or upgrades
  • Lost or stolen credit card 
  • Insufficient funds
  • Portfolio acquisitions or mergers
To resolve, contact the donor/participant and request the correct credit card information.

In some instances the initial Billing information may not have required the Country field, but with the current payment processor Country is required.

To update the Country information in the Contact Record:
  1. Go to Contacts > Individuals
  2. Search for the Contact and Manage the Contact
  3. Click the Profile tab
  4. Click the Addresses tab
  5. Select the Billing Address
  6. Edit the Country information and Save
  7. Then retry the payment