We resolved this issue in Faculty Access for the Web version 7.82.104, patch 7. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
- Login to FAWeb and open a gradebook.
- Change the Sort By option to Custom.
- Highlight a row that needs to be change and use the Move up or Move down buttons to adjust the order.
- Save the changes.