Error: RE7.exe has stopped working. Windows can check online for a solution to the problem. or Error: RE7.exe has encountered a problem and needs to close. We are sorry for the inconvenience when exporting an Honor/Memorial Gift Report in Excel format

When exporting an Honor/Memorial Gift Report or Analytical reports in Excel format, users receive one of the following error messages:

Error:  RE7.exe has stopped working.  Windows can check online for a solution to the problem.

Error: RE7.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

We resolved this issue in version 7.91.5056, patch 14. Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Alternate solution:

Export the report in Comma-Separted Values (*.csv) file format.

Environment

 7.91.40, patch 0 ; 7.91.5056, patch 10
 7.91.5056, patch 14

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