- Go to Start, Run, type inetmgr and click OK to open Internet Information Services (IIS)
- Expand Web Sites and select the virtual directory FAWEB7
- Right click the FAWEB7 virtual directory and choose Properties
- On the Properties page locate the Application pool for FAWEB7. It should be "Blackbaud Apps(.NET2.0)", if it is not change it to "Blackbaud Apps(.NET2.0)"
- Click OK to close Properties
- Locate the Application Pools folder under IIS
- Verify that the application pool for FAWEB is started. It will have a green arrow if it is started. If it not started, Right click on the application pool and select Start.