1. Go to Start, Run, type inetmgr and click OK to open Internet Information Services (IIS)
  2. Expand Web Sites and select the virtual directory FAWEB7
  3. Right click the FAWEB7 virtual directory and choose Properties
  4. On the Properties page locate the Application pool for FAWEB7.  It should be "Blackbaud Apps(.NET2.0)", if it is not change it to "Blackbaud Apps(.NET2.0)"
  5. Click OK to close Properties
  6. Locate the Application Pools folder under IIS
  7. Verify that the application pool for FAWEB is started. It will have a green arrow if it is started. If it not started, Right click on the application pool and select Start.