Clearing the local application cache can help to resolve issues that are specific to one workstation. After clearing the application cache, the ClickOnce components will be downloaded again the next time that the user logs in.
An example of an error that may be fixed by the answer steps:
When launching the ClickOnce / Smart Client app, the client gets an error: "Blackbaud.AppFx.Browser has stopped working"
In Windows XP:
1. Exit the application 2. Browse to C:\Documents and Settings\[username]\Local Settings\Apps using Windows Explorer 3. Delete the 2.0 directory
In Windows 7:
1. Exit the application 2. Browse to C:\Users\<user name>\AppData\Local\Apps 3. Delete the 2.0 directory
For any version:
1. Exit the Application. 2. Select Start, Run, Type in: %temp%\..\apps 3. A new window opens, delete the 2.0 directory in this window.