Try each of the following steps in order until the issue is resolved:
  1. Go to the Format tab of the statement and highlight Statement format.
  2. On the bottom of the window, where it says "Display Grade Level From,' ensure that the correct year is showing, or that 'Today' is chosen
  3. Add the appropriate Student Progression Entry to the student record. (BB539680)
  4. If the grade level of a student is changed on the Bio 1 tab of a record, rather than on the Student Progression Entry of a student, the Grade Level may not display correctly on the statements.  Change the grade level on the Student Progression Entry in Registrar's Office:
    1. Records, click Students, Open the appropriate student record.
    2. Click the Icon for Student Progression Entry.
    3. Enter the appropriate Grade Level to what should show on the Statement.
  5. If the Student Progression Entry is correct, change the date range for the Display grade level from: drop-down menu. (BB611768)
  6. If the Student Progression Entries were entered manually, run the Mark for Reenrollment wizard. (BB184652)