Please Contact Support with the following details:

1. Please have an organization admin complete one of the following forms. Forms completed by non-organization admins will not be accepted. 2. Confirm the date and time of the backup
3. Confirm the database name or serial number, and which product you are requesting to be refreshed.

The database refresh process requires Hosting to pull a backup of the database you would like to use for the refresh, followed by a database swap with that backup. Database backup and swap requests should be scheduled in advance for the fastest turnaround time.