User transmitted an EFT Transmission file and receiving a rejection code for a Recurring Gift, error: exception code: Code: Bank is inactive. You must reactive if you wish to use it. The user is receiving this error in the Batch Commit Control Report when validating the Batch prior to committing the Batch. The correct Financial Institution is linked to the gift on the Gift Record.
Use the following steps in order until the issue is resolved:
1. Check the gift record to make sure the correct Financial Institution/Bank is chosen. 2. Check the Financial Instituion's individual relationship record to make sure the checkbox for "this account is inactive" is NOT marked. 3. Ensure the Financial Institution/Bank selected in the gift batch is the same Financial Institution/Bank listed on the Gift Record. 4. Recreate the Batch with the gift(s) in question.