- If Blackbaud hosts your data, log into the Credit Card Processing application in the Blackbaud Hosting Services metaframe.
- Login as the user account Supervisor.
- Go to Config, Business Rules to view the Merchant Account information.
- If information had previously been available but is now blank and the Blackbaud Payment Services password has been recently reset, then see The Raiser's Edge 7 section in How to reset BBPS password to change the BBPS password in Config, General in Raiser's Edge and then test the connection
- If test connection successful, the Merchant Account information should now show in Business Rules
- If test connection fails then reset the BBPS password and repeat step 4.
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