Your browser and network settings need to be properly configured to transfer or retrieve data using Mozilla Firefox or FTP Software. These are Secure File Transfer Protocol (SFTP) methods that use a 256 bit Advanced Encryption Standards (AES) transfer encryption.

The following settings are needed to transfer data via FTP using Mozilla Firefox or FTP software. Contact your organization's system administrator if you need assistance modifying these settings.

If you are unable to change your browser or network settings, burn your file to CD, DVD or other supported backup media and send it to the attention of the Blackbaud employee assisting you, including the employee's department.

Note: If you need to send files for a Support case, use the attachment option when viewing your case on Case Central.