User rights in Blackbaud NetCommunity are generally assigned based on certain lists and roles assigned to those lists. If a user has been newly created, ensure that this user has been processed through the plug-in in The Raiser's Edge and that once that has been completed the "Role Refresh" for your Blackbaud NetCommunity site has had a chance to run. If some of your roles are associated with constituent-based lists, the user would have to first be a constituent to be included in those rights.

*If you are unsure of how often your Role Refresh is run you can check it by going to the "Administration" section > "Role Refresh" within Blackbaud NetCommunity.