Import stops processing when The Raiser's Edge locks due to inactivity

When working in The Raiser's Edge 7.91 and higher, if the program is idle for 15 minutes it will lock due to inactivity. Processes running when the workstation is locked should continue to run. In this situation, the import did not continue to run after being locked.

This feature was implemented to comply with PCI DSS. Rule 8.5.15 states "If a session has been idle for more than 15 minutes, require the user to re-enter the password to reactivate the terminal." In version 7.91.5056 and above, this is an optional feature only for non-Supervisor users (it is required for Supervisor users).

If using Windows Authentication, accounts will still be locked after 15 minutes of inactivity. In this instance the user's workstation will be locked, not just Raiser's Edge.

In The Raiser's Edge 7 version 7.91.5056 and above, this feature is OPTIONAL for all non-Supervisor users. 

NOTE: Due to PCI regulations, listed above, this is NOT optional for 'Supervisor' users.

A 'Supervisor' user is a user who:

  1. Logs in as Supervisor
  2. Logs in as a user with Supervisor rights
  3. Belongs to a user group that has rights to Admin > Security

To enable or disable this feature for non-Supervisor users:

  1. Go to Configuration > Business Rules > System access options
  2. Mark or unmark the option to 'Disable inactivity timeout for all non-Supervisor users'



Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.