1. If multiple copies of the file Launch.ica are being created on the desktop, ensure the Citrix Client is the default program associated with the .ica file type:
    1. Right-click Launch.ica on the desktop
    2. Select Properties, Open with, and then select the Citrix Client application
  2.  If using the MAC Snow Leopard operating system, attempt the following:
    1. Close out of your internet browser completely
    2. Go to Hard Drive, Library, Application Support, Citrix ICA Client
    3. Double-click on Citrix Online Plug-In
    4. Launch your web browser and log into Blackbaud Application Hosting to access the desired application