- Verify Raiser's Edge is installed locally on the workstation.
- If Raiser's Edge is installed on a Citrix environment, please setup the integration with ResearchPoint.
- If accessing Raiser's Edge from a remote desktop, please be sure to launch Research Point from within the same environment
- Be sure that the Blackbaud ResearchPoint Workstation Interface components are installed
- If using a Windows 7 operating system on the workstation, please see How to utilize integration with UAC enabled
- In Raiser's Edge go to Help > About The Raiser's Edge and ensure the Raiser's Edge version is compatible. If neccesary update The Raiser's Edge.
- If The Raiser's Edge is installed on a self-hosted server, launch ResearchPoint using Internet Explorer on the server and configure integration from there.
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