There are several following potential explanations for why a specific recipient might not receive an email. Follow these steps: 

  1. Confirm the user's email address is not listed in Invalid Accounts 
  2. Confirm the user's Raiser's Edge record is not marked Request No Email
  3. Confirm the user's email address is not marked Inactive
  4. Confirm the user's email address type is the same email address type specified in Sites & Settings in NetCommunity when using query lists
  5. Make sure that the recipient's email server or email program have not flagged the message as spam, causing it to be quarantined or placed in a folder other than the standard inbox folder
If your constituents received your eblasts but you and your staff didn't, review External recipients receive NetCommunity emails but internal recipients do not.