Error: Unable to cast COM object of type 'Blackbaud.PIA.EA7.EAOLAPlugin.COLAEmailsClass' to interface type 'Blackbaud.PIA.EA7.EAOLAPlugin._COLAEmails'. (BBSIS Only)

Error: Unable to cast COM object of type 'Blackbaud.PIA.EA7.EAOLAPlugin.COLAEmailsClass' to interface type 'Blackbaud.PIA.EA7.EAOLAPlugin._COLAEmails'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{2D622F98-B515-4F71-BAE4-8746794D51A0}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)). when clicking on Email button in FAWeb.

To correct this error:

  1. Uninstall the controlled-release (7.78.687.0) version of BBSIS and FAWeb from the webserver.
  2. Download and install the release version (7.78.687.1) of BBSIS and FAWeb from the Blackbaud website support | downloads section.
  3. Apply the appropriate patches to the system.

Note: In order to install the new version from the deploy folder, you may have to uninstall the controlled release version from the BBSIS server, as well as all connected workstations, and reinstall the release version.

Environment

 7.78.687.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.