Error: Unable to cast COM object of type 'Blackbaud.PIA.EA7.EAOLAPlugin.COLAEmailsClass' to interface type 'Blackbaud.PIA.EA7.EAOLAPlugin._COLAEmails'. (BBSIS Only)

Error: Unable to cast COM object of type 'Blackbaud.PIA.EA7.EAOLAPlugin.COLAEmailsClass' to interface type 'Blackbaud.PIA.EA7.EAOLAPlugin._COLAEmails'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{2D622F98-B515-4F71-BAE4-8746794D51A0}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)). when clicking on Email button in FAWeb.

To correct this error:

  1. Uninstall the controlled-release (7.78.687.0) version of BBSIS and FAWeb from the webserver.
  2. Download and install the release version (7.78.687.1) of BBSIS and FAWeb from the Blackbaud website support | downloads section.
  3. Apply the appropriate patches to the system.

Note: In order to install the new version from the deploy folder, you may have to uninstall the controlled release version from the BBSIS server, as well as all connected workstations, and reinstall the release version.

Environment

 7.78.687.0

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