The Raiser's Edge validation screen hangs or nothing happens when logging in

After entering login credentials for The Raiser's Edge, the validation or loading screen hangs indefinitely, becomes unresponsive and nothing happens but no error message is received.

Complete the following in the order listed until the issue is resolved:

  1. Ensure the Windows user has the required NTFS permissions.
  2. Detach the Raiser's Edge database and then re-attach the Raiser's Edge database using the Blackbaud Management Console.
 



 

Environment

 SQL Server 2008;SQL Server 2008 R2 Express;SQL Server 2008 R2;SQL Server 2012;SQL Server 2014;SQL Server 2016

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