1. Log into Education Edge
  2. Click the NetCommunity plug-in in The Education Edge
  3. Click the Click here to Add/Update Users link
  4. Click the View Failed Records button
  5. Also click to display quarantined records
  6. Uncheck the quarantine box
  7. Mark the Process checkbox and mark the Link checkbox in the rows for the records that you want to link to The Education Edge
  8. Click Process
  9. The records will update into Blackbaud NetCommunity
  10. Log into Blackbaud NetCommunity
  11. Go to the affected user's record to confirm it is properly linked
  12. If not, click the refresh button to refresh the record