When creating a case on Query issues, please include the following information:

  1. What is the case priority (Problem, Critical, Down)?
  2. Is the issue time sensitive?
  3. Does this occur in the test environment, production, or both (If applicable)?
  4. Is this a Blackbaud Customization?
  5. Is this a customization built by your organization?  
  6. What fields are you expecting to see in the output?
  7. Specifically, what records are you trying to retrieve?
  8. Are you receiving too few or too many results?
  9. Can you find an example of a record that should be included that is not showing up?
  10. Can you find an example of a record that should not be included that is showing up?

Please provide any other helpful information.

 

NOTE: This list is a starting point. Follow-up questions may be necessary.