When creating a case on Query issues, please include the following information:
- What is the case priority (Problem, Critical, Down)?
- Is the issue time sensitive?
- Does this occur in the test environment, production, or both (If applicable)?
- Is this a Blackbaud Customization?
- Is this a customization built by your organization?
- What fields are you expecting to see in the output?
- Specifically, what records are you trying to retrieve?
- Are you receiving too few or too many results?
- Can you find an example of a record that should be included that is not showing up?
- Can you find an example of a record that should not be included that is showing up?
Please provide any other helpful information.
NOTE: This list is a starting point. Follow-up questions may be necessary.