When creating a case for business processes not running, please include the following information:
- Does this occur in staging or production?
- What error message are you receiving?
- Is this from a scheduled job? If not, what user was running the job?
- Can an administrator run the job successfully?
- Are other business processes running at the same time?
- What time did the business process start and end?
- Has the business process run successfully before?
- What are the specifics around what the job is trying to accomplish?
- Are there custom pieces affecting the process?
Please provide any other helpful information.