When creating a case for business processes not running, please include the following information:

  • Does this occur in staging or production?
  • What error message are you receiving?
  • Is this from a scheduled job? If not, what user was running the job?
  • Can an administrator run the job successfully?
  • Are other business processes running at the same time?
  • What time did the business process start and end?
  • Has the business process run successfully before?
  • What are the specifics around what the job is trying to accomplish?
  • Are there custom pieces affecting the process?

Please provide any other helpful information.