Application post status can be changed from Not Yet Posted to Do Not Post causing reconciliation issues

If you are completing one of the processes below, the system incorrectly allows the Application post status to be changed from Not Yet Posted to Do Not Post. These changes result in reconciliation issues.

  • Viewing the Application History of a payment from the Accounts Receivable Details tab in Accounts Receivable
  • Viewing the Application History of a payment from the Payments/Credits tab of a Charge or Line Item in Accounts Receivable

We are currently evaluating this issue and will update this article when we have more information.

Alternative solutions:

Do not change the default application post statuses.

OR

  1. Log in as a Supervisor or a user with Supervisor rights.
  2. In Administration, click Set up system security.
  3. Open the user's security group.
  4. Under System Components, highlight Accounts Receivable
  5. Under Accounts Receivable Privileges, mark the Records checkbox and click Options
  6. In the Security Options screen, highlight Applications from the left-hand list
  7. Unmark Edit Applications in the right-hand box
  8. Click OK.
  9. Save and close the security group.

    Note: Users must exit and sign out and log back in before the security changes will take effect.

Environment

 7.78.687, patch 10

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