Error: Windows can't open this file: launch.ica. To open this file, Windows needs to know what program you want to use to open it - when launching a hosted application

After clicking the icon to launch program in the Blackbaud Application Hosting environment, you may receive the following message:  "Windows can't open this file: launch.ica. To open this file, Windowns needs to know what program you want to use to open it."

Perform each step below until issue is resolved:

  1. Install the Citrix Receiver on the workstation
  2. If Citrix Receiver is already installed on the workstation, verify the .ica file is associated to Citrix Connection Manager 

Steps to Duplicate

  1. Log into Blackbaud Hosting Services
  2. Click on the application icon
  3. Receive the message

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