Ensure that users are able to log into the database. If user is not able to log into the database, they cannot use this utility. If the error persists, complete each step below until the issue is resolved:
- Detach and reattach the database
- Refer to Error: Invalid login. You have entered an invalid user ID or password.
- Rename the BBUpdate.ini file.
- Launch the Raiser's Edge from the shortcut on the desktop.
- Try running the utility again.