When using Blackbaud Hosting Services along with Blackbaud NetCommunity or Online Campus Community, all users will see icons for the Plugin versions of the applications on the Blackbaud Hosting Services web page (i.e. The Education Edge - OCC Plugin, or The Raiser's Edge - BBNC Plugin).
In general, users should access the non-plugin editions of The Raiser's Edge, The Financial Edge, or The Education Edge icon unless they are specifically downloading transactions and working directly in the BBNC or OCC plug-in.
You may wish to hide these icons from users who do not need to use these versions.
How do I keep users from seeing the plugin icons?
Click Chat with Support and provide your Blackbaud Hosting Services username and this article number.
Blackbaud support will assist you with creating additional security groups in User Administration that will allow Hosting Administrators to select which Hosting users will see the Plugin icons.