When soft crediting the original donor for a Matching Gift (MG) Pledge, users receive the following error, 'The original donor cannot be soft credited for the matching gift.' Soft crediting the donor for a MG Pledge is not an option because the donor already receives credit for the Matching Gift Pledge via the creation of the matching gift.
The original donor was manually entered as a soft credit recipient on the MG Pledge
Automatically soft credit gifts is marked on the General 2 tab of the Individual's relationship record on the Organization record
In the MG Pledge, select the Soft Credit tab
Highlight the row where the name of original donor appears