Notes:

If Blackbaud does not host your Raiser's Edge database:
  1. Go to http://downloads.blackbaud.com for the most recent version of the Connector
  2. Log into your www.Blackbaud.com account if requested
  3. On the list of available product downloads, select “The Raiser’s Edge Sphere Connector” (Note: If you do not see this link your organization either does not have the Sphere Connector purchased, or your Blackbaud.com User account does not have a Sphere role to give you access)
  4. Choose the link for the .exe file to begin the download
  5. Click Save and choose a location to save the file
  6. Once the download is completed, navigate to the file in the save location and run it on the appropriate workstations and server.
    • On the server, install the plug-in and service for your Sphere Account ID (this is not the same number as your Site ID)
    • On the workstations, install the plug-in only

Please ensure all accounts are logged out of The Raiser's Edge at the time of install and the server is restarted after install.

**If you are installing the Connector on a new server, please make sure you have uninstalled it from the previous server, first.
 

If Blackbaud hosts your Raiser's Edge database: Chat With Support and reference this article.