1. Confirm the correct server name, database name, user ID, and password are located in the (web.config) files for both PluginService (web.config) & NetCommunity Services (web.config)
  2. Note standard file path:  (localdrive):\Program Files\Blackbaud\XXXXXXX
  3. Confirm the permissions are set correctly
  4. Confirm the Raiser's Edge Web Service (REWS) server is on the most up to date version