- Confirm the correct server name, database name, user ID, and password are located in the (web.config) files for both PluginService (web.config) & NetCommunity Services (web.config)
- Note standard file path: (localdrive):\Program Files\Blackbaud\XXXXXXX
- Confirm the permissions are set correctly
- Confirm the Raiser's Edge Web Service (REWS) server is on the most up to date version
Connect and collaborate with fellow Blackbaud users.