A check of Event Viewer reveals that Windows Automatic Updates attempted to apply a Service Pack to an instance of SQL Server.  The update failed and as a result, the SQL Server instance was never restarted and remains stopped, thus hindering connectivity to their The Raiser's Edge or The Financial Edge database.

Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.


The following may be used as a temporary workaround.

1. Go to Start>Run and type Services.msc
2. Start the SQL Server (Instance name - if applicable) service
3. Configure automatic updates to skip the SQL Server updates.