Error: System.ApplicationException: Error loading attributes: Startup Error - On testconfig or configinfo page at the REAPI Connection Level

When viewing the testconfig or configinfo page, the following error may appear at the REAPI Connection level.

WS | REAPI Connection | xxxxx.xx | FAILED

System.ApplicationException: Error loading attributes: Startup Error: General ODBC Error: [Microsoft][ODBC SQL Server Driver][DBNETLIB]SQL Server does not exist or access denied. Native error:17 [Microsoft][ODBC SQL Server Driver][DBNETLIB]ConnectionOpen (Connect()). Native error:67 Main Startup Step: CBBStartSeq.Startup Start Sequence Step: ConnectToDB
at Blackbaud.Web.Content.Core.AttributeHelper.GetAttributeTypes(bbAttributeRecordTypes type)
at Blackbaud.Web.Content.Core.ConfigurationValidator.RE7ServiceToRE7API()

Article Number: 52140

Products:

Blackbaud_NetCommunity_BBNC

Follow these steps to troubleshoot this error message.

Attempt to log into the Raiser's Edge application on the RE7 Web Services server.
If a similar message displays when logging into Raiser's Edge, follow the steps to restore application connectivity to the Raiser's Edge database.

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