Note: This solution is provided for the scenarios described in this document that occur in Citrix Server and Terminal Server environments. These errors occur because Citrix Server and Terminal Server use the User Path Variable rather than the System Path Variable for clients. This solution has been written for Crystal Reports 8.5. The directory path to the Crystal folder may be different in other versions.1. Copy the files from the following directory:
Warning: Do not delete the %systemroot\Crystal directory. Other Business Objects products may require this directory.
2. Paste the files to the System directory. For example, in Terminal Server, the System directory is generally: