How to disconnect the Shelby user from The Raiser's Edge database when using Blackbaud NetCommunity?
1. Log into The Raiser’s Edge as Supervisor. 2. Open the BMC (Blackbaud Management Console) and pause the server. 3. Remove all connections except Supervisor and run the plug-in. NOTE: NetCommunity will not be able to run during this time--so you may wish to do this off hours. 4. Unpause the server in the BMC. 5. The Shelby user should be able to reconnect at this point.