Try all until issue is resolved:

  • Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
  • Grant the user the necessary NTFS permissions to create folders under the C:\Program Files Folder.
  1. Manually update Aatrix on the workstation
  2. Move the installed Aatrix folder and all the contents to the local Financial Edge folder and rename it "Aatrix".  For example: C:\Program Files (x86)\Blackbaud\The Financial Edge\Aatrix
  3. In Mail> Forms>1099 forms open an existing parameter or create a new one and click Display report