Try all until issue is resolved:
- Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
- Grant the user the necessary NTFS permissions to create folders under the C:\Program Files Folder.
- Manually update Aatrix on the workstation
- Move the installed Aatrix folder and all the contents to the local Financial Edge folder and rename it "Aatrix". For example: C:\Program Files (x86)\Blackbaud\The Financial Edge\Aatrix
- In Mail> Forms>1099 forms open an existing parameter or create a new one and click Display report