There are several reasons why checks may be out of alignment. Follow these steps in order until the issue is resolved:
- When printing checks in Banks, verify the correct check format is selected
- When printing checks select the Format tab
- Select the appropriate value from the Payment format drop-down menu in the Payment Information frame (e.g. 7.x Preprinted single stub laser checks)
Note: If the wrong format is selected, the text on the check will appear out of alignment.
- If this is a new installation or have recently installed an update, the checks' vertical or horizontal alignment may be off slightly. Adjust the check alignment appropriately.
- New printers, printer drivers and other software updates can cause problems with the printer drivers. The printer drivers themselves can malfunction or become corrupt over time or conflict with system files other software uses. For instructions on installing a new printer driver refer to How to install a printer driver. Also refer to Which printers are supported by Blackbaud?
Current printer drivers are normally available for download from your printer manufacturer's website. Many printer drivers are Operating System specific, so be sure to download the correct one. There may also be multiple printer drivers available for the same printer. If one does not work properly, trying another may solve the problem. Some commonly used printer manufacturers include:
- Alignment issues may be the result of the printer environment. Check the following:
- Verify you can print successfully from other Blackbaud programs. For example, try printing any report. Also verify that you can print successfully from other applications, such as Microsoft Excel and Word. If more than one software package is having trouble printing, then the printer driver or hardware may be the cause.
- Ensure the paper format is set to letter paper size and the Automatically Select for the Paper option is selected for the printer's tray.
- Change the print spooling format (EMF or RAW).
- Delete and reinstall the printer drivers. Also try installing the printer as a local printer if it is on a network or print server.
- Delete the temporary files on the workstation. Verify there is at least 50-100 MB free disk space available on the local workstation.
- Adjust the unprintable area in your printer's properties. The top and bottom margins should be set to zero, and the lines per page should be set to 60. Refer to How to change the default printer settings
- Reset registry settings:
Note: Incorrect changes to registry settings can cause serious system problems that may be irreversible without reinstallation of the operating system. You must back up your registry before making any registry changes. We are not responsible for damage resulting from incorrect use of the Registry Editor.
- Edit the registry
- Click on the + sign next to: HKEY_CURRENT_USER\Software\VB and VBA Program Settings\AFNINI_1
- Right-click on Check Writer and select Delete
- Remove A-B switch box.
- Ensure that the default alignment is being used.