We are unable to address this issue because it is related to third-party software. Contact Microsoft for assistance.

Alternative solution:
  1. Export the data in a Comma Separated Value (.csv) file format
  2. Open the .csv file in Microsoft Excel
  3. Select File, Save as from the menu bar and save the file in an .xls format


Export the data in Microsoft Excel 3.0 (XLS) or Microsoft Excel 4.0 (XLS format)