Try each of the following steps in order until the issue is resolved:
- Browse to the correct file location for the merge document:
- In Configuration, click Letters.
- In the left frame, highlight the appropriate type of letter.
- Open the letter experiencing the issue.
- In the File name field, click the ellipses, browse to the appropriate merge document, and click Open.
- Click Save and Close.
- Change network permissions to ensure affected users have Read permission for the folder containing the letters.
- Consult with your IT professional to have the drive repaired or brought back online.
- Place the letters on your hard drive rather than a network drive.
- Create the letter using Word Integration with Export instead of Classic View.