We consider two key factors when determining our support of an operating system:
- What is the operating system's lifespan?
Blackbaud closely monitors Microsoft's life cycle for each of its operating systems. As Microsoft announces updates about a operating system's support cycle we review the information, and discuss its impact on all of our products. We also monitor Microsoft's Beta programs and begin testing new operating systems when they become available.
We typically end support for an operating system once it enters Microsoft's Unsupported Phase, which is usually one year after entering Microsoft's Extended Phase of support.
- Is the operating system compatible with our current technology?
We are committed to using the latest technology within our products. Often, newer technology cannot work efficiently on older operating systems. We make every attempt to begin support for new operating systems shortly after their full release. As operating systems may undergo numerous changes between the Beta and Full Release versions, we must run regression testing before we can verify compatibility.
What does does it mean to end support on an operating system?
- After we end support of an operating system, we no longer test new versions of our software on the operating system,
- Also we are unable to troubleshoot any performance issues or Windows error messages on computers that are running on unsupported operating systems.
- If you experience an issue that is resolved by the latest version of our software, you may need to upgrade to a supported operating system, before upgrading to the latest version of your Blackbaud product.
Rest assured that we will continue to provide support for your Blackbaud software questions on these operating systems.