What is the difference between Reissue Receipts and Reprint Receipts in Mail?
Reprint receipt: means invalidating the old receipt and generating a new receipt with a new receipt number. Generally, “reprint” means to reprint receipts, but it also denotes that the donor has received the original receipt and an additional receipt has been generated for the same gift. For example, if a donor loses a receipt and requests another, you can reissue the receipt. Normally, reprint receipts have a different receipt number and must contain a message that it replaces the original receipt.
Reissue receipt. means reprinting a copy of original receipt. “Reissue receipt” is sometimes interchangeable with “reprint receipt”. Sometimes it is necessary to reissue a receipt, either one that has already been issued to the donor, or before it ever leaves your office. When you reissue a receipt, use the same or a different receipt number, depending on whether the donor has already received the receipt and whether you use preprinted receipts. For example, if you made an error on the original receipt, you can reissue another with the correct information. Or, if the printer jammed while attempting to print receipts and the receipt was never successfully created, you can choose to reissue the receipt and attempt to create it again. If the donor has not yet received the original receipt, it is not necessary to include a message to indicate that it is a replacement receipt, though it is possible to do so if you wish. The Raiser’s Edge and User Guides use this phrase to refer to both “reprinting” and “reissuing” receipts.
To reissue or reprint receipts, select Gift, Reprint Receipt from the menu bar on a gift record. On the Reprint Receipt screen that appears, you can further define whether it is a reprint or reissue.
For information about when and where in the program to reprint receipts for various reasons, see the procedures outlined in the Receipting Guidelines for Canada user guide.