Note: Before you proceed with the following instructions, back up the database. If your organization integrates multiple Blackbaud products, refer to the Additional Requirements section of the backup solution.
The following process will create a new record that you can merge all of the problem records data into.
1. Create a new record with the same name
2. Select Admin, Merge constituents
3. Choose the merge from record (problem record)
4. Choose the merge to record (new record)
5. Select all merge fields to merge (bring them over to the right hand side window)
6. Select to delete source constituent.
7. Process the merge.