You only have access to your own FTP folder. If you need a file placed in there that is in co-worker's FTP folder, contact support.
  1. Ensure your name displays at the top right of If another name displays, log out of, retrieve your user name and reset your password, and log into the website.
  2. Click your name at the top right of to access My Profile
  3. Scroll down and click Transfer or Retrieve a file
  4. Choose the FTP transfer method to use.
  5. Access the files from your FTP folder