Complete the following steps in the order listed, until the issue is resolved:
  1. If the Home Directory of the Website is configured to point to the folder that the WebInvoicing or WebPurchasing web application virtual directory was installed to, then change the Home Directory setting of the Website that WebInvoicing or WebPurchasing is installed to back to its default folder, or to another folder.
  • IIS 6:
    1. Open IIS Manager.
    2. Right-click on the Website that the WebInvoicing or WebPurchasing web application was installed to.
    3. Select Properties.
    4. Select the Home Directory Tab.
    5. Change the value for "Local path" to its default setting (For the default website this is usually C:\inetpub\wwwroot).
    6. Click OK.
  • IIS 7:
    1. Open IIS Manager.
    2. Click on the Website that the WebInvoicing or WebPurchasing web application was installed to.
    3. Select the option, under the Actions menu, for Basic Settings.
    4. Change the value for the Physical path to its default setting (For the default website this is usually C:\inetpub\wwwroot).
    5. Click OK.
  1. If the address specified in the error (ex: http://servername/WPWebService/LogOnService.svc) cannot be reached, or the site cannot be accessed using the http://servername address, then change the Host Header value to the fully qualified web address or IP address (if the website header value is blank, then WebPortal will assume the local server name. Otherwise, it will use that value for the endpoint addresses.
  • IIS 6:
    1. Open IIS Manager.
    2. Right-click on the Website that the WebInvoicing or WebPurchasing web application was installed to.
    3. Select Properties.
    4. Select the Web Site Tab.
    5. Click the Advanced button under Web site identification.
    6. Select the appropriate identity and choose Edit.
    7. Enter a value in the Host name field.
    8. Click OK three times to save and close.
  • IIS7:
    1. Open IIS Manager.
    2. Expand Sites and click on the Website that the WebInvoicing or WebPurchasing web application was installed to.
    3. Click on Bindings, on Actions menu.
    4. Highlight the appropriate Site binding and choose edit.
    5. Enter a value in the Host name field.
    6. Click OK and Close.
If Blackbaud hosts your WebPurchasing or WebInvoicing:
Contact Support and reference this article.