There are several methods for cleaning invalid HTML tags in content pasted from a third party application. Cleaning your code can prevent display issues, ensure email messages are sent without exception, and improve cross-browser compatibility:
  • If pasting from Microsoft Word, use the Paste From Word button

  • Paste the content into Notepad or another plaintext editor first, then copy/paste the content from Notepad into BBNC

  • Use the Clean Up HTML button in the editor

Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.