It is possible your FTP credentials are there but you are receiving the message in error. Follow these steps:
- Log out of blackbaud.com.
- Refresh your Blackbaud ID
Note: The link above will refresh your Blackbaud ID and also prompt you to log into blackbaud.com.
- If you still are unable to access your credentials, go to Training Central by clicking your initials in the upper right, selecting Other Sign ins, Training, and then Training Central. Stay on this page for about 5 minutes and try to view your FTP credentials.