Users may receive the following error after logging in to the Citrix MetaFrame and selecting to log into The Raiser's Edge or The Education Edge:
Error: Cannot connect to the Citrix Presentation Server. This Citrix SSL server is not accepting connections.
This issue is unique to the hosting server you are accessing. Contact Support and reference this article. If you need immediate access while you wait for a support analyst to contact you, log out and log back in to access another server.