1. Open User Administration from the Blackbaud Hosting Services website.
  2. Double-click on the name for the user.
  3. Go to the Account tab.
  4. Change both username fields to match, "User Logon Name" and "User logon name (pre-Windows 2000)"
  5. If the account is set up with Windows Authentication, open the application (The Raiser's Edge, The Financial Edge, or The Education Edge) and update the Windows Authentication settings with the new username.
Note: This will not change the name displayed in User Administration.  Create a new Blackbaud Hosting Services user account and remove the old one if you would like to change the name that is displayed for the account in User Administration.