Ensure your user name and password meet the requirements:

  • The user name must contain at least 8 characters
  • The password must contain at least 12 characters and include at least one lowercase letter, one uppercase letter, one number, and one special character such as @, #, $.
  • The password must not contain any information that relates to the organization, its names, or any other relevant information that can be connected to the organization.
For more information, see What are the steps in the PCI/BBPS process?